How do I know that my booking has been cancelled?
Do I pay a cancellation fee?
What do I do when I have a question about the room or hotel?
How do I find out if a hotel has a certain facility, e.g. a lift?
How do I find out if a hotel allows pets?
How do I know if the hotel has parking facilities?
I will be arriving late in the evening at the hotel. Can I still check-in?
How can I request an early check-in or late check-out time?
What are the check-in and check-out times of a hotel?
Can I book a hotel for day use?
How many rooms can I book in one reservation?
I have booked a hotel but I did not receive a confirmation by email. What do I have to do?
I do not have a credit card. Can I still book a room?
How do I know that my reservation is confirmed?
Is it safe to fill in my credit card number? How secure is the your website?
My credit card has been charged. How can I get a refund?
Can I pay for my stay at the hotel with a different credit card than the one used to guarantee the reservation?
Can I pay for my stay in advance?
What types of credit card can I use to guarantee the reservation?
Does the hotel need a deposit or a payment in advance?
Why do you need my credit card details?
Can I use discount vouchers (e.g. issued by magazines, shops, etc.)?
How do I find availability for the period I want to stay?
Do you offer special discounts (for seniors, airlines employees, etc)?
Are taxes included in the room rates?
Can I generally request an extra bed for a third person in a double room and at what costs?
Is breakfast included in the price?
Do I pay a reservation fee?
Are the rates on your website per person or per room?
We have two small children; can we get extra beds in the room?
What's the difference between a Double room and a Twin room?
Where can I find the directions to the hotel?
Where can I find the contact details of the hotel?